Financial Assistance Policy

As part of our Care for who I am service commitment, Compassus is dedicated to providing medically necessary care to patients in need of home health, hospice, palliative care or infusion items and services. To meet these needs, we provide financial assistance for eligible uninsured and low-income patients.

Who is eligible?

Patient eligibility is based on financial need and assistance is available in full or on a sliding scale depending on income. Before applying for the Compassus Financial Assistance Program, a patient must have first applied for and been denied – or be unqualified to receive – state or federally funded insurance.

How much financial assistance is available?

Financial assistance is based on income. Patients with income less than or equal to 250 percent of federal poverty guidelines (FPG) are eligible for 100 percent financial assistance on the portion of charges for which the patient is responsible.

Patients with income above 250 percent of the FPG, but not exceeding 400 percent, will receive a discount on that portion of the charges for services for which the patient is responsible at the following levels:

  • Income between 251% and 300% FPG – 95% assistance
  • Income between 301% and 351% FPG – 90% assistance
  • Income between 351% and 400% FPG – 85% assistance

How do I apply?

Collect the required financial documentation, which can be any one of the following:

  • State Income Tax Return for the most current year
  • Federal Income Tax Return for the most current year
  • Most recent employer pay stub
  • All bank statements for the last three months

If you have already provided one these forms of financial documentation to another medical provider, they can provide it to Compassus. Compassus considers financial documentation independently from other providers and patients must still complete the Compassus Financial Assistance Application (PDF, 300 KB).

A Compassus social worker can help you collect required documentation and complete your application.

Complete your application

To protect patient privacy, we encourage you to mail, fax or deliver your application and documents in person rather than e-mail.

When should I apply?

Compassus must receive the application by the 240th day after the date of the patient’s first bill for full eligibility consideration under the Financial Assistance Policy. Applications received after the 240th day will still be considered but the amount of financial assistance available will be limited to the patient’s unpaid balance.

What happens then?

Compassus will review your application and financial documentation and award assistance based on our eligibility parameters. Patients will receive a letter either confirming or denying financial assistance with an explanation of the decision.

We are confident the Compassus Financial Assistance Policy is structured in a way so that all patients in need of assistance can receive support. If you have any questions about the Financial Assistance Policy please contact your Compassus program or the compliance department at